Service Desk
Pagerduty integration
Digital operations management platform.
How we integrate Pagerduty
The integration shape.
PagerDuty is the incident-response platform for engineering and operations teams that need on-call rotations, escalation policies and the audit trail incidents require.
Patchworks integrates PagerDuty for incident creation from operational signals, escalation hooks and resolution feedback into the CRM and support systems. The work is in deciding what should page a human and what should not, which is mostly a design conversation about thresholds and ownership.
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