Service Desk
Gorgias integration
Ecommerce-focused customer service platform.
How we integrate Gorgias
The integration shape.
Gorgias is a customer service platform built specifically for ecommerce, with native integrations to Shopify, BigCommerce, Magento and the big marketplaces. The product is opinionated about ecommerce workflows, which is why it tends to displace generic helpdesks once a retailer has scaled past a certain size.
Patchworks integrates Gorgias for order-context lookup against ERP and OMS data, automated ticket routing based on operational state, and feedback of resolution data into the CRM. The work that pays off most is closing the loop between support and operations: the right context on every ticket, the right escalation path when the answer lives outside the storefront.
Get in touch
Tell us what you’re trying to connect.
And what’s in the way. We will tell you whether we are the right people to do it. Drop us a line below, or open the chat in the corner of the screen.
Direct: contact@ecirql.com
Message sent
Thanks. We’ll be in touch.
Your message is in our inbox. A human will read it and reply within a working day. For anything urgent, drop us a line at contact@ecirql.com or open the chat in the corner of the screen.